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Responsible Gaming

Vegas Stars Casino is committed to promoting safer gambling and helping players keep gambling enjoyable, controlled and within their means. Gambling should be entertainment, not a way to make money or solve financial problems.

Vegas Stars Casino operates under a Curaçao gaming licence issued under reference number 8048/JAZ, providing a regulated framework for player accounts and game integrity.

Our approach to responsible gambling

Responsible gambling means making informed choices about whether, when and how you gamble. It includes understanding the risks, setting boundaries before you play and being prepared to stop when gambling is no longer enjoyable or affordable. No gambling activity is risk-free, and outcomes are determined by chance rather than skill or persistence.

Vegas Stars Casino encourages all players to treat online gambling as a form of paid entertainment. You should only gamble with money you can afford to lose after essential expenses, regular commitments and savings have been considered. Never use borrowed money, money set aside for bills or funds needed for other important purposes.

Our responsible gaming information is intended to help players make safer choices. It does not guarantee that gambling-related harm will not occur. If gambling is affecting your finances, relationships, work, study, health or general wellbeing, consider taking a break and seeking independent support as soon as possible.

Important principles

Gamble for entertainment, not as a source of income.
Set a budget and time limit before you begin playing.
Do not chase losses or increase your bets to recover money.
Avoid gambling when you are upset, tired, under pressure or affected by alcohol or other substances.
Take regular breaks and keep gambling separate from your everyday responsibilities.
Never ask someone else to gamble for you or share access to your account.
Only use the service if you meet the applicable age and legal requirements.
Ask for help early if gambling begins to feel difficult to control.

Plan your play before you start

A clear plan can make it easier to keep gambling within safe boundaries. Decide in advance how much money and time you are prepared to use. Your limits should be based on your personal circumstances and should remain affordable even if the full amount is lost. Avoid changing a limit during a gambling session because you feel frustrated, excited or determined to win.

Set a spending limit

Choose a maximum amount for a day, week or other period that suits your circumstances. Think of this amount as the cost of entertainment, not as an investment. Keep a record of deposits, wagers and losses so you have a realistic view of your gambling activity. If you find that you are regularly reaching or exceeding your chosen amount, stop playing and review whether gambling is suitable for you.

Set a time limit

Decide when your session will end before you start. Use an alarm, reminder or another practical method to help you finish on time. Gambling for longer than planned can make it harder to recognise losses and may lead to decisions you would not normally make. A break away from the screen can help you reassess how you are feeling and whether you still want to continue.

Keep gambling in perspective

There is no strategy that guarantees a win, and previous results do not determine the next outcome. A game that has not produced a win is not necessarily due to produce one, and a series of wins does not mean another win is certain. Avoid systems, predictions or promises that suggest losses can be reliably recovered. Settle any personal gambling budget before playing and do not rely on future winnings to meet current needs.

Decide what you can afford to lose.
Choose a maximum session length.
Record your activity and review it regularly.
Stop when your budget or time limit is reached.
Take a longer break if you are unsure whether gambling remains enjoyable.

Recognising signs of gambling harm

Gambling harm can develop gradually, and a person may not immediately recognise that their behaviour has changed. The signs can affect money, emotions, relationships, work and daily routines. Not every sign means that someone has a gambling problem, but several signs together should be taken seriously.

Possible warning signs

Spending more time or money gambling than you intended.
Trying to win back money after a loss.
Increasing bet amounts to achieve the same excitement.
Feeling restless, irritable or anxious when trying to stop.
Hiding or minimising gambling from family, friends or colleagues.
Borrowing money, selling possessions or using credit to gamble.
Missing work, study, appointments or social commitments because of gambling.
Thinking about gambling for much of the day or finding it difficult to focus on other activities.
Feeling guilt, shame, stress or low mood after gambling.
Arguing with people close to you about gambling or money.
Gambling to escape problems, loneliness, sadness or other difficult feelings.
Returning to gambling soon after deciding to stop.

If any of these signs apply to you, pause your gambling and speak with someone you trust. You do not need to wait until a crisis or a significant financial loss occurs. Early support can help you understand what is happening, protect your finances and choose practical next steps.

If you are concerned about another person

Approach the conversation calmly and choose a private time. Focus on specific behaviours and how they may be affecting the person, rather than using blame or judgement. Encourage them to seek independent assistance and offer practical support where appropriate. Protect your own finances by keeping personal banking information, passwords and payment methods secure. You cannot control another person's gambling, but you can set boundaries and seek support for yourself.

Account controls and taking a break

If you feel that gambling is becoming difficult to manage, stopping access can be an important first step. Depending on the account tools available and the applicable requirements, you may be able to set deposit, spending or session limits, take a temporary break or request account closure. A limit should be selected before gambling and should be treated as a firm boundary.

Temporary breaks

A temporary break can provide time to reflect on your gambling and consider whether you want to return. During a break, do not use another person's account or create another account to continue playing. Remove saved payment details where practical, avoid gambling-related reminders and use the time to reconnect with other activities, people and responsibilities.

Self-exclusion and account closure

If you want to stop gambling for a longer period, ask about the available self-exclusion or account closure process. Tell us clearly that you want to restrict access because of concerns about your gambling. You may also wish to use relevant gambling self-exclusion arrangements or support services available in your Australian state or territory. Read the conditions of any restriction carefully, including how long it applies and what happens when the period ends.

Protect your account

Keep your login details private and use a strong, unique password.
Do not allow other people to access or use your account.
Review account activity and payment activity regularly.
Contact the relevant support channel promptly if you notice activity you do not recognise.
Do not attempt to avoid a restriction by opening or using another account.
Ask for help if you are unable to apply a limit or restriction that you believe you need.

Account controls are designed to support safer choices, but they are not a substitute for professional advice. If you have lost control of your gambling, use the restriction options available to you and seek independent help at the same time.

Getting help in Australia

Support is available for people who gamble, as well as for family members, friends and other people affected by gambling. A recognised gambling support service in your state or territory can provide confidential guidance, practical strategies and information about counselling. You can also speak with a qualified health professional, financial counsellor or another trusted support person.

When seeking help, explain honestly how often you gamble, how much money is involved and what impact it is having. You do not need to have all the answers before contacting a service. A support professional can help you make a plan that may include stopping gambling, managing access to money, addressing debt, improving communication with family or dealing with stress and other related concerns.

If there is an immediate risk

If gambling is connected with thoughts of self-harm, harm to another person, homelessness, family violence or another immediate danger, seek urgent assistance through the appropriate emergency or crisis service in your area. Move away from gambling, go somewhere safe and contact a trusted person or qualified professional. Your safety is more important than any gambling account, balance or loss.

Contacting Vegas Stars Casino

If you have a question about responsible gaming tools, account restrictions or the steps needed to take a break, use the support options made available on the website. Please provide enough information for the request to be understood, but do not send passwords, payment card details or other sensitive information unless it is requested through a secure and appropriate process.

We encourage players to raise concerns early. Asking for a limit, break or account restriction is a responsible decision and should not be viewed as a failure. Gambling should remain optional, affordable and enjoyable. If it no longer meets those conditions, stopping is the safest choice.