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Privacy Policy
This Privacy Policy explains how Vegas Stars Casino handles personal information when you visit the website, create or use an account, play casino games, make payments, contact support or otherwise use our services. We aim to handle information fairly, securely and only for legitimate business, service and legal purposes.
Vegas Stars Casino operates under a Curaçao gaming licence issued under reference number 8048/JAZ, providing a regulated framework for player accounts and game integrity.
Information we may collect
To provide an online casino account and related services, Vegas Stars Casino may collect information that identifies you or relates to your use of the website. The information collected depends on the services you use, the choices you make and the checks that may be required before or during your account relationship.
The types of information we may handle include:
- Account details, such as your name, date of birth, contact details, username, account preferences and other information provided when you register or update your account.
- Identity and verification information, including documents or details needed to confirm your identity, age, eligibility and the accuracy of information supplied to us.
- Payment and transaction records, such as deposits, withdrawals, playing activity, account balances, transaction history and relevant payment identifiers. We may not retain complete payment card details where these are handled by a payment service.
- Technical information, including your IP address, browser type, operating system, device identifiers, approximate location, language settings and information about how your device interacts with the website.
- Cookie and similar technology information, including session details, preferences, security information, pages visited and actions taken on the website.
- Communications and support information, such as messages, requests, feedback, documents and records of interactions with our support team.
- Information connected with responsible gambling, account security, fraud prevention or compliance checks where it is necessary to protect players, the website or the integrity of services.
Some information may be collected directly from you. Other information may be generated when you use the website or received from service providers that assist with payments, identity checks, fraud prevention, security, hosting, analytics or customer support. We expect such providers to handle information appropriately and only for the services they provide.
How we use information
Personal information is used to operate, maintain and improve the casino website and to provide the services requested by players. We try to collect and use information that is relevant to these purposes and avoid using it in ways that are incompatible with the reason it was collected.
We may use information for the following general purposes:
- Creating, administering and securing your account, including helping you sign in and maintain accurate account details.
- Processing deposits, withdrawals and other transactions, and keeping accurate financial and gaming records.
- Carrying out identity, age, verification, anti-fraud, anti-money-laundering and account security checks where required or appropriate.
- Providing customer support, responding to enquiries, resolving issues and communicating important information about your account or the website.
- Meeting legal, regulatory, court, tax, accounting and other compliance obligations that apply to the services.
- Monitoring activity to detect suspicious, unauthorised, unlawful or harmful behaviour and to protect players, the business and other users.
- Understanding website performance and player preferences, improving features and testing or correcting technical problems.
- Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Where information is used for marketing, you can choose not to receive promotional messages. Essential service messages, such as account, security, transaction or policy notices, may still be sent because they are needed to operate the account or communicate important information.
Information may be shared with carefully selected providers that help operate the website, process payments, perform verification, provide technology, prevent fraud, deliver communications or offer support. It may also be disclosed where necessary to meet a legal obligation, respond to a valid request, protect rights and safety, investigate misuse or support a business change. We do not intend to sell personal information as a standalone product.
Cookies, security and data retention
Cookies and similar technologies
Cookies are small text files or similar technologies stored on your device when you visit a website. Vegas Stars Casino may use them to keep you signed in, remember preferences, support security, understand website use, measure performance and provide relevant functionality. Some cookies are necessary for the website to work, while others help us understand usage or improve services.
You can manage, block or remove cookies through your browser settings. Your browser may also allow you to receive a notice before cookies are placed. If you disable certain cookies, parts of the website may not work correctly, and some account or security features may be unavailable.
Keeping information secure
We use reasonable administrative, technical and organisational safeguards intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access to information is limited to people and service providers who need it for an appropriate purpose. Security controls cannot eliminate every risk, so players should use a strong, unique password, keep login details private, sign out on shared devices and contact support promptly if unusual account activity is noticed.
Retention of information
We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, record keeping and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of retention depends on the type of information and the reason it was collected. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
If information is handled by a service provider, it may be processed using systems or locations outside Australia. Where this occurs, appropriate steps are taken to support the protection of the information and to meet applicable privacy obligations.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.
To exercise these rights or ask a privacy question, contact support@vegasstarscasino.click. Please explain your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, so that personal data is not disclosed to the wrong person.
- For access, tell us that you want a copy or explanation of the personal information held about you.
- For correction, identify the information that is incorrect or incomplete and provide the updated details where appropriate.
- For deletion, explain which information you want removed. Deletion may not be possible where information must be retained for legal, security, dispute or record-keeping purposes.
- To withdraw marketing consent, ask us to stop promotional communications. You may also use an unsubscribe option included in a marketing message where one is available.
We will consider and respond to privacy requests within a reasonable time. If a request cannot be completed in full, we will explain the relevant reason where appropriate. Closing an account does not automatically remove every record, because information may need to be retained for legal, security, fraud prevention, transaction or dispute purposes.
This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on this page. By continuing to use the website after an update, you acknowledge the updated policy to the extent permitted by applicable requirements.